RETURNS AND EXCHANGES
Merchandise returns may be requested within 7 days of receipt. Note that order-made items and non-defective items are not returnable. All returns require prior request via Email. Please explain the reason of returning in the request. Be sure to ship your returns AFTER we authorize your request. On receiving your returned merchandise, refunds will be issued through PayPal. No refund is to be processed if the returned item is in bad condition.
Sorry, we do not accept exchanges. Please return and re-order if you need exchange.
Shipping and handling fee, import tax are not refundable.
To cancel your order, Email us as quick as possible. Order-made items cannot be cancelled after the work has begun. Stocks cannot be cancelled after shipping.
DAMAGED/DEFECTIVE AND WRONG ITEM
If you received a damaged/defective item, notify us via Email within 7 days of receipt. Attach a photo showing the condition if possible. Do not discard the package, box, packing materials.Please wait for our reply.
If the item is not the one you ordered, notify us via Email within 7 days of receipt. Return by cash on delivery after we accept your notification. Notice that the product must be returned in complete condition as it was when delivered. Replacement will be shipped on receiving the returned merchandise.
WE DO NOT ACCEPT ANY RETURNS WITHOUT PRIOR REQUEST.
All returns must be packed carefully without any lack of parts and packages.
Order-made items cannot be returned but we accept fine tuning. Please ask via Email.
Stocks will be shipped within 7 days from your order. Order-made items might require some months before shipping. For further information, please ask via Email. Precise date of delivery depends upon your local service.
Email can be accepted from either Contact Us or [firstname.lastname@example.org]
Domestic (shipment to Japan): 540 JPY
Overseas: 1500 JPY